Frequently Asked Questions
Frequently Asked Questions
9G Energy helps commercial facility managers across Dallas–Fort Worth reduce energy costs, secure their buildings, and upgrade their lighting. Below are answers to the questions we hear most often. Don’t see yours? Call us at (469) 904-6105 or email Sales@9GEnergy.com.
About 9G Energy
What does 9G Energy do?
9G Energy is a Dallas-based commercial energy management company. We help facility managers and building owners reduce energy costs, improve building security, and upgrade their lighting through three core services: 3M window film installation, LED lighting retrofits, and energy procurement and management. We serve clients across Dallas–Fort Worth and throughout Texas.
How long has 9G Energy been in business?
9G Energy was founded in 2011 and has been serving commercial clients in Dallas–Fort Worth for over 15 years. We’ve worked with K–12 schools, healthcare systems, corporate offices, retail centers, multifamily properties, and industrial facilities throughout Texas.
What does MBE-certified mean, and why does it matter for my organization?
MBE stands for Minority Business Enterprise. 9G Energy holds active MBE certification through the National Minority Supplier Development Council (NMSDC), which is recognized by major corporations, school districts, hospitals, government agencies, and municipalities that maintain supplier diversity programs. If your organization has diversity spend commitments, working with 9G Energy can help you meet those goals without sacrificing quality or expertise.
What geographic areas does 9G Energy serve?
Our primary service area is the Dallas–Fort Worth metroplex, including Dallas, Fort Worth, Plano, Irving, Garland, Arlington, Frisco, McKinney, and surrounding communities. We also serve commercial clients throughout the state of Texas for energy procurement services.
How do I get a quote from 9G Energy?
Call or text us at (469) 904-6105, email Sales@9GEnergy.com, or fill out the free quote form on our website. For window film and LED lighting projects, we conduct a free on-site assessment and deliver a no-obligation proposal within 48 hours.
Window Film
What is commercial window film?
Commercial window film is a thin, optically clear or lightly tinted polyester layer applied directly to the interior surface of glass. Depending on the film type, it can strengthen glass against break-ins and severe weather, reduce solar heat gain, block UV rays that fade furnishings and flooring, reduce glare, add privacy, or provide decorative finishes — often with a payback period of just 2 to 5 years.
What types of window film does 9G Energy install?
We install three main categories of 3M window film: (1) Safety and Security Film (3M Scotchshield™) — holds shattered glass in place during break-ins, severe weather, and blast events; (2) Solar Control Film — reduces heat, glare, and UV exposure to lower HVAC costs and improve occupant comfort; and (3) Decorative and Architectural Film (3M DI-NOC™) — available in more than 1,000 finishes for frosted, etched, patterned, and branded applications.
Why should I choose a 3M authorized installer?
3M’s authorized dealer network requires technical training and adherence to installation standards. Choosing an authorized installer like 9G Energy ensures your project is backed by both our workmanship warranty and 3M’s manufacturer warranty — which non-authorized installers cannot provide.
Will window film make my building too dark?
No — modern solar control films are engineered to reduce heat and glare without significantly darkening your space. Many clients are surprised by how little visible light is blocked. We’ll help you select the right film for your building’s orientation, glass type, and lighting environment before any installation begins.
How long does window film installation take?
Most commercial window film projects are completed in one to three days, depending on the size of the facility and the number of windows. We schedule installations to minimize disruption to your operations, often working in phases or during off-hours.
What types of buildings benefit most from safety window film?
Safety and security window film is commonly installed in K–12 schools and university campuses, government and civic buildings, hospitals and healthcare facilities, retail storefronts, financial institutions, and corporate offices. Any building where glass is a potential security vulnerability can benefit from 3M Scotchshield™ film.
LED Lighting
What is an LED lighting retrofit?
An LED lighting retrofit replaces your existing fluorescent, HID, metal halide, or incandescent fixtures with modern LED technology — either by swapping the lamp and driver inside an existing fixture (a “relamp”) or by replacing the entire fixture with a new LED unit. Retrofits typically deliver 50–70% reductions in lighting energy consumption with significantly longer fixture lifespans.
How much can my business save by switching to LED?
Most commercial LED retrofit projects 9G Energy completes deliver 50–70% reductions in lighting energy costs. Exact savings depend on your current fixture types, operating hours, and local electricity rates. We conduct a free lighting audit before recommending a solution, so you’ll see projected savings in your proposal before committing to anything.
Does 9G Energy help with utility rebates for LED upgrades?
Yes. We handle rebate identification and application as part of our LED retrofit projects. Many Texas utilities and energy providers offer prescriptive or custom rebates for LED upgrades that can significantly offset your project cost. We manage the paperwork so you don’t have to.
What types of lighting environments does 9G Energy work in?
We retrofit lighting in a wide range of commercial environments, including office interiors, warehouses and distribution centers, manufacturing facilities, parking garages, retail showrooms, schools, healthcare facilities, and outdoor areas. Each environment has different lighting requirements, and we spec accordingly.
Energy Procurement & Management
What is Texas’s deregulated energy market, and how does it affect my business?
Texas operates the largest deregulated electricity market in the United States through ERCOT (Electric Reliability Council of Texas). Deregulation means commercial and industrial businesses can choose their electricity supplier rather than being locked into a single utility provider. This competition creates real opportunities to secure lower rates — but navigating more than 100 retail electric providers and complex contract structures requires expertise. That’s where 9G Energy comes in.
What is an energy broker, and is 9G Energy licensed?
An energy broker represents commercial clients in negotiating electricity and natural gas contracts with retail energy providers. 9G Energy is a licensed retail energy broker registered with the Public Utility Commission of Texas (TX PUC #BR190200). Our license means we are held to regulatory standards of conduct — we act on behalf of our clients, not on behalf of energy suppliers.
What energy services does 9G Energy provide beyond rate shopping?
Our energy services include: competitive electricity and natural gas procurement, multi-site and portfolio contract management, utility bill auditing and error recovery, demand response program enrollment, power factor correction, predominant use studies (which can qualify your business for Texas sales tax exemptions on electricity), rebate management, solar energy and battery storage consulting, and EV charger installation guidance.
What is demand response, and can my business participate?
Demand response programs pay commercial and industrial businesses to voluntarily reduce electricity consumption during peak grid demand events — typically on hot summer afternoons in Texas. In exchange, participants receive financial incentives from ERCOT or their retail electric provider. Many businesses with flexible loads (HVAC, manufacturing equipment, refrigeration) can participate. 9G Energy can assess your facility’s eligibility and enroll you in the right program.
What is a utility bill audit, and why would I need one?
A utility bill audit is a detailed review of your electricity and natural gas invoices to identify billing errors, incorrect rate classifications, missed credits, and overcharges. Many commercial facilities — particularly those on older or complex rate structures — are routinely overbilled without knowing it. 9G Energy has recovered meaningful credits for clients through utility bill audits, sometimes going back several years.
What is a predominant use study?
A predominant use study determines what percentage of your facility’s electricity is used for qualifying industrial or manufacturing processes under Texas law. If more than 50% of your electricity qualifies, your business may be exempt from Texas sales tax on electricity — a significant ongoing savings for eligible manufacturers, food processors, and similar businesses. 9G Energy conducts these studies and coordinates the exemption process with your utility.
FAQ Page — Closing Call to Action
Still have questions? We’re happy to help.
Call or text: (469) 904-6105
Toll-free: (855) 511-1281
Email: Sales@9GEnergy.com
9G Energy serves commercial facilities throughout Dallas–Fort Worth and across Texas. Request a free on-site assessment and no-obligation proposal today.
